Last updated: 12 May 2026
BagIT Dropshop ("we", "us", "our") operates the website bagitdropshop.com. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
Contact: claudinehattingh6@gmail.com
We collect information you provide when you create an account, place an order, subscribe to our newsletter, or contact us. This includes your name, email address, phone number, physical address, and payment information (processed securely by Yoco â we never store your card details).
We automatically collect browsing data such as your IP address, browser type, pages visited, and referring URL through cookies and analytics tools (Google Analytics, Meta Pixel) to improve your experience.
We use your personal information to process and fulfill your orders, communicate order status and shipping updates, provide customer support and handle returns/refunds, improve our website and product offerings, send marketing communications (only with your consent), and comply with legal obligations including customs and tax requirements.
We share your information only with third parties necessary to fulfill your orders: our shipping and fulfillment supplier (AliExpress), our payment processor (Yoco), and email/communication service providers. We never sell your personal data to third parties.
Your order information (name, address, phone) is shared with international suppliers for fulfillment purposes. By placing an order, you consent to this transfer. Our suppliers are required to protect your data and use it only for order fulfillment.
We use essential cookies to keep your cart and session active, and analytics cookies (Google Analytics, Meta Pixel) to understand site usage. You can disable non-essential cookies in your browser settings, though this may affect site functionality.
You have the right to access the personal information we hold about you, correct or update inaccurate information, request deletion of your personal data, object to processing for direct marketing, and lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, email us at claudinehattingh6@gmail.com.
We use SSL encryption, secure payment processing via Yoco, and access controls to protect your data. While no system is 100% secure, we take reasonable steps to safeguard your information.
We keep your account and order data for as long as your account is active or as needed to provide services. Order records are retained for 5 years for tax and legal compliance. You may request deletion at any time.
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.